Joshi Thomas
Posted On: 26/09/18 11:55
BBMP’s helpline is helpless, hopeless
‘Sahaaya’ service interface receives around 600 complaints/day and BBMP claims it fixes 90% of them. Bollocks, says Bengaluru
The Bruhat Bengaluru Mahanagara Palike launched its app, Sahaaya, with much fanfare in 2016, for the speedy redressal of people’s civic problems. But the app, and another app, BBMP Fix My Street, according to Bengalureans, seems purely like a window dressing. Many Bengalureans claim that the app has not made any difference to solving their problems. Instead, they have to chase BBMP officials once they register their complaints on the app, because their complaints are automatically rejected or left unresolved for months.
Shanthi Vedula, an architect who stays in Shriram Samruddhi Apartments, Thubarahalli, had registered a complaint in early May for the mosquito menace in her locality. She says swarms of mosquitoes are seen in corners of apartment buildings, making it difficult for residents to enter homes.
When Shanthi registered a complaint on the BBMP app Sahaaya, she was surprised to get a call two days later asking her if the complaint had been resolved. When she said no, the BBMP official promised to take action. Satisfied with the response, Vedula waited for another week but nothing happened.
Many city residents BM spoke to had similar stories to tell. Says Nirmala Sethu of Malleshwaram, “When I lodged a complaint for a tree branch that had broken and was hanging precariously, I got a message that it was assigned to an officer. When I called him, he replied rudely and told me to send photos of the tree by WhatsApp. After that he didn’t pick up my calls and then I got a message that the problem had been resolved. Finally, residents in the neighbourhood cut the tree branch which could have fallen on someone and injured them.”

Courtesy : https://bangaloremirror.indiatimes.com/bangalore/cover-story/bbmps-helpline-is-helpless-hopeless/articleshow/65956658.cms




Article URL: